Frequently Asked Questions

How long have you been in business?

ER Water Filters has been in business since 1987 in the Tulsa metro area.  We recently added Kinetico water systems to our product line and also expanded our service area to cover all of eastern Oklahoma.  ER Water Filters is a locally owned family business serving homes, offices, restaurants, hotels, car washes and many other industries in the area.

Do you offer financing?

Yes!  We are set up to offer financing.  We can get you the water system you need for your home or office.  Call us to find out more information.

What is chloramine?

Chloramine is the combination of chlorine and ammonia.  It is used by larger municipalities to disinfect the water at the treatment plant.  Tulsa introduced this in the water in the summer of 2012.  Patients undergoing kidney dialysis should not be exposed to chloramine.  Also, fish cannot live in water containing chloramine.

Will your systems remove chloramine?

Yes, we have whole house systems or point of use systems to reduce chloramine.

Is the water hard in northeast Oklahoma?

According to the EPA and WQA, the water in northeast Oklahoma is hard.  This water falls into 120 – 180 ppm.

Why do I need a water softener?

Call us and we can give you a free water analysis.  Visual signs will be: spots on your shower door; spots on dishes; white calcium buildup on faucets and shower heads.  Other signs will be inefficient appliances, such as the hot water tank, dishwasher and washing machine.  Your skin and hair will love it as well!

How do your systems compare to your competitors?

Our state of the art systems are non-electric, meaning they are powered by the movement of water.  There are no computers or timers to set and keep track of in the event of a power outage.   Since our water softeners don’t require electricity they are more efficient by using less salt and less waste water during regeneration cycles.  We do not sell on the internet.  We want to make sure we can service what we sell and that makes a very happy customer.

What is reverse osmosis?

Reverse osmosis is a drinking water system that will remove many more chemicals and contaminants than a traditional carbon filter.  These are typically installed at your kitchen sink and will have a separate spout for drinking and cooking water.  Our Kinetico K5 system is customizable to remove chloramine, bacteria and viruses, VOC’s and we can also add a remineralization cartridge to add back the calcium and magnesium if you would like.

How long will installation take?

Installation on a typical point of use carbon filter or reverse osmosis will take 30 minutes to 1½ hours.  Installation on a whole house water softener or filter can take from 2 to 8 hours depending on the plumbing.  We do free estimates and we can give you a better idea when we survey the plumbing.

My water has a rotten egg smell.  What can be done to solve this?

Kinetico has a SulfurGuard system that will alleviate the rotten egg smell.  Give us a call to see how we can help.

Is fluoride bad for you?

That is a very good question.  We have taken the stance that if you want it out, then we can do it.  If you want it left in, then that’s fine too.  Reverse osmosis systems are the best to remove fluoride and then activated alumina will be the second choice.

What is the blue/green staining showing up in my shower and toilets?

Blue/green staining typically shows up on well water applications.  The water has a low pH level that reacts to the copper plumbing in the house.  This causes the pipes to corrode and produce the staining in your showers and toilets.  Eventually, the copper pipes will develop pin sized holes if you don’t treat the water with a Neutralization system.

Why do I need a sediment filter on a whole house system?

We highly recommend a Mach Bypass assembly with a sediment filter.  A sediment filter is simply designed to remove any sand, rust or sediment from the water.  Over time this white filter will turn a tea brown, which indicates it’s time to replace it.  A Mach Bypass assembly will allow you to bypass the water softener or whole house filter to run routine maintenance.